Our February Leadership Gathering featured a panel discussion focused on the lived experience of people who generously shared their own perspective on seeking support and experiencing the gaps and inconsistencies of the “service ecosystem” for high-need populations. Panelists also share their expertise supporting others to navigate these systems as Peer Mentors and direct service providers.
Consistent with the goal of placing place people rather than mandates or organizations at the centre of the dialogue, this session is peer-facilitated and focused principally on the experiences of the speakers.
A key theme that came out of this discussion was that service delivery is more likely to be effective when the whole system of service provision recognizes that trauma, stigma, disconnection from culture, and social isolation are near-universal experiences of service users with complex needs.
To access the session summary, click on the link below.